Our Customer Engagement| Loyalty| and Partnerships Team increases Hilton
consumer growth through strategically designed partnerships and campaigns and
builds awareness for our industry award-winning Hilton Honors loyalty program.
The team is focused on growing customer acquisition and retention through
Hilton direct channels such as the Hilton Honors mobile app| Hilton.com
website| and reservations agents. In addition| the team generates engagement
and repeat business through recognition of loyalty benefits and earned rewards
during guest stays.
What will I be doing?
As the Senior Analyst| Hilton Honors Strategy and Rewards Products| you will
help guide the strategy of the Hilton Honors program and the future of our
loyalty reward products to create memorable experiences for our members an
inspire direct relationships with the Hilton portfolio of brands. You wil
help craft recommended strategies and guide change across the organization t
deliver products that delight customers and deliver performance for our hote
More specifically| you will:
Assess the historical performance and future positioning of key loyalty structures and our suite of reward products.
Help curate new| emerging loyalty concepts that can delight customers and deliver business performance through deepened engagement.
Help analyze the various future scenarios and constructs from both a customer and financial perspective.
Analyze complex data sets and extracting key variances using multiple demand| economic| financial and customer methods.
Collaborate across various functions within Hilton to complete these activities| including| but not limited to| the Hilton Honors Finance Team| Partnerships| Analytics Teams| Revenue Management| and Hilton Honors Operations Teams.
Collaborate with the Senior Director of Hilton Honors Strategy and Reward Products to serve as an input into the recommendation development process for senior leadership.
What are we looking for?
We are seeking problem solvers who are flexible and creative in finding
solutions for hard problems. We believe success in this role will demonstrate
itself through the following attributes and skills:
Outstanding critical thinking in both quantitative and qualitative analytical skills while using logic and reasoning to identify the strengths and weaknesses of alternative solutions| conclusions or actions to the problems
Works well under pressure with others and can effectively handle multiple| concurrent demands and appropriately prioritize responsibilities
Strong interpersonal skills with excellent written and verbal communication and comprehension skills| including the ability to clearly explain complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter
Understanding of Loyalty program concepts in travel| hospitality| or other industries
Discretion and confidentiality regarding sensitive information
To fulfill this role successfully| you should demonstrate the following
Five (5) years of relevant experience
Previous experience with product design and development| strategy development and/or data modeling
Beginner SQL data querying skills
Travel – up to 15%
It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:
BA/BS Bachelor|s Degree
Previous experience with a loyalty program
What will it be like to work for Hilton?
Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!