Residences Concierge/Loss Prevention – The Ritz-Carlton – USA


Job Number 20030912
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Sarasota| 1111 Ritz-Carlton Drive| Sarasota|
Florida| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to Residence owners| and their guests| requests for visitor
information| special arrangements| or services (e.g.| transportation|
reservations| dry cleaning) by making arrangements or identifying appropriate
providers. Monitor Closed Circuit Televisions| perimeter alarm system| duress
alarms| and fire life safety system. Lock property entrances when required.
Serve as overnight Residences Concierge and Loss Prevention representative as
needed. Maintain coverage of Concierge area by assisting with the breaks of
the Concierge team. Respond to special requests from Residence owners and
their guests with unique needs and follow up to promote satisfaction. Answer|
record| and process all calls| messages| requests| questions| or concerns.
Contact appropriate individual or department (e.g.| Engineer| Bellperson|
Housekeeping) as necessary to resolve call| request| or problem. Review and
document all incidents in the logbooks and report to the next shift. Escort
any unwelcome persons from the property without interrupting the orderly flow
of property operation. Report to scenes of vehicle accidents/thefts. Call for
assistance using proper code responses. Perform Lobby Ambassador tasks. Report
any incidents| accidents| injuries| and unsafe work conditions to Residences
Manager/and or Director of Residences and complete safety training and

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Visually inspect tools| equipment| or machines
(e. g.| to identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Maintain awareness of undesirable
persons on property premises. Perform other reasonable job duties as requested
by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._