Job Number 20011483
Job Category Food and Beverage & Culinary
Location W South Beach| 2201 Collins Ave| Miami Beach| Florida| United
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.
Take room service orders over the phone. Answer questions on menu selections|
and check with kitchen staff. Answer guest questions or concerns regarding the
origin| vintage| and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements| allergies| dietary needs| and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports| including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.