Job Number 19167311
Job Category Rooms and Guest Services Operations
Location Renaissance New Orleans Pere Marquette French Quarter Area
Hotel| 817 Common Street| New Orleans| Louisiana| United States
Brand Renaissance Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
As a Renaissance Front Desk Ambassador| you are one of the first ambassadors
that a guest comes into contact with and your friendly| authentic approach
creates a unique and personalized guest experience when the guest checks in.
The successful Front Desk Ambassador will tailor their approach by reading
cues from a guest to ensure when they check in the guest feels at home. At
Renaissance we believe that every ambassador is an innovator| explorer| and
relationship builder| someone who is able to identify the key details that
make something uniquely interesting and provide guests with intriguing
information about the locale.
Creating a smooth and easy experience for guests so they can get the most out
of their stay is critical. The Front Desk Ambassador will use their expertise|
as well as their relationships with others across the hotel (from housekeeping
to parking to the Navigator and beyond)| to anticipate and deliver on our
guests’ needs. He or she should be passionate not only about the locale and
local offerings| but also have an eye for detail – from the information they
provide to guests| to the accuracy of their reports| to the transactions they
process and secure.
No matter what position you are in| there are a few things that are critical
to success – making sure you have a safe work environment| following company
policies and procedures| ensuring your uniform and personal appearance are
clean and professional| maintaining confidentiality| complying with quality
assurance standards| and protecting company assets. The front desk ambassador
role will be on your feet and moving around (stand| sit| or walk for an
extended period of time) and taking a hands-on approach to your work (move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance). Doing all these things well (and other things that
come your way) is the foundation of the job. Ultimately| the real hallmark of
the Front Desk Ambassador role is driving a best-in-class guest experience|
inspiring guests and associates alike to live life to discover.