Hilton is building a best-in-class data & analytics department that will lead
a connected ecosystem of data| technology| tools| techniques| people and
processes. This innovative data & analytics function will drive advanced
analytics and actionable insights to help drive Hilton|s performance.
What will I be doing?
The Analytics team serves as internal consultants to key functions across the
business| including Hilton|s Customer| Marketing| Digital| and Revenue and
Sales organizations| with specialized support for the executive leadership
team. The team consists of both embedded subject matter authorities (like this
role)| who serve as strategic advisors to key partners and technical guides|
who are proficient in Tableau| R| SAS and MicroStrategy. The team is fully
integrated within the business functions in order to ensure close partnership
and to effectively measure and drive company performance.
Reporting to the Senior Manager of Channel Analytics| the Analyst will suppor
the Customer Channel organization business partners| utilize advanced
analytics tools and technology to deliver key actionable insights to support
data driven decisions regarding revenue performance and customer experience.
More specifically| you will:
Work closely with Key Business Partners in Hilton|s Customer Channel organization to identify and solve key business problems by using data to drive decisions.
Develop a robust performance story through in-depth analysis of granular data| identifying shifts and drivers of trends in the business.
Collaborate with other Analytics teams to understand| communicate| and implement critical metrics| analytics| and process standard methodologies across teams.
Develop forecasts and targets for customer traffic and revenue across Hilton direct channels (Digital| App| Contact Center| Chat etc.)
Utilize customer contact data to develop Customer Journey analysis and better understand customer pathways.
Identify points of inflection in the customer journey to assist Product teams in building an intuitive| seamless and engaging customer experience.
Access and analyze customer data across (Digital| Mobile Apps| Contact Center| Chat etc.) using Adobe Analytics| MicroStrategy| R and Alteryx.
What are we looking for?
We are seeking problem solvers| who are passionate about hospitality and who
love the opportunity to build exceptional guest experiences. We believe
success in this role will demonstrate itself through the following attributes
Innovative and intellectually curious minds| willing to challenge the status quo in an effort to continuously improve
Strong communicators| both verbally and in writing| who effectively communicate at all levels of the organization
Problem solvers| who are flexible and creative in finding solutions for hard problems
Self-starters| who take initiative in managing goals| utilize analytical skills and possess adaptability to change
Accountable individuals| who take ownership of projects| effectively communicate results and recommend improvements
Supportive teammates| who possess a good work ethic and high degree of integrity and diplomacy
To fulfill this role successfully| you should demonstrate the following
One (1) years of professional experience
One (1) year of experience analyzing data| including storytelling and bold analyses| modeling| etc.
One (1) year of experience analyzing customer contact data
One (1) year of experience with BI Tools (MicroStrategy| Alteryx| R| Adobe| etc.)
It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:
BA/BS Bachelor|s Degree
One (1) year of experience with advanced analytics techniques and models| particularly R
Experience owning and managing projects and timelines| working directly with business partners
Knowledge of database architecture and data modelling principles and techniques
What will it be like to work for Hilton?
Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!