Front Office Ambassador (Full time – Waldorf Astoria Chicago

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JOB DESCRIPTION
 
The Front Office Ambassador position will be directly responsible for the
guest|s arrival and departure experience in addition to any operational needs
as it relates to the specific guest|s requests| recommendations and touches.
Resolves guest challenges throughout their stay in our hotel. Upgrades guests|
as required. Promotes services| amenities and upsells products to the guests.
What will it be like to work for this Hilton Worldwide Brand?
What began with the world|s most iconic hotel is now the world|s most iconic
portfolio of hotels. In exceptional destinations around the globe| Waldorf
Astoria Hotels & Resorts reflect the culture and history of their
extraordinary locations| as well as the rich legacy of Waldorf Astoria. Simply
stated| Waldorf Astoria embodies timeless elegance.
We are bringing that legacy to life every day| with fresh| modern expression

of the essence of Waldorf Astoria. We are providing guests the exceptiona

environments and the personalized attention that are the source of thos

unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton WorldwideÆs ten market-
leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional
environment and personalized attention| you may be just the person we are
looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What are we looking for?

Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. Specifically| we look
for demonstration of these Values:

H Hospitality – We|re passionate about delivering exceptional guest
experiences.

I Integrity – We do the right thing| all the time.

L Leadership – We|re leaders in our industry and in our communities.

T Teamwork – We|re team players in everything we do.

O Ownership – We|re the owners of our actions and decisions.

N Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes in
our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and| depending upon
eligibility| a vacation or Paid Time Off (PTO) benefit. You will instantly
have access to our unique benefits such as the Team Member and Family Travel
Program| which provides reduced hotel room rates at many of our hotels for you
and your family| plus discounts on products and services offered by Hilton
Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs
Health & Welfare benefit plans| depending on eligibility. Hilton Worldwide
also offers eligible team members a 401K Savings Plan| as well as Employee
Assistance and Educational Assistance Programs. We look forward to reviewing
with you the specific benefits you would receive as a Hilton Worldwide Team
Member. The above information is provided as a highlight of the major benefits
offered to most full-time team members in the United States. All benefits
listed may not be offered at all locations. This is not a summary plan
description or official plan document.