Category: analyst

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Job Number 20032824
Job Category Information Technology
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Contributes to workgroups and/or functions as a technical expert. Assesses and
reports on vulnerabilities and remediation efforts across the enterprise.
Reviews and documents internal systems review activities. Contributes to
designs and roll out of evaluation and improvement processes to assure the
inclusion of appropriate elements of quality and compliance with security
policy and regulations. Supports the definition and implementation of the
Information Vulnerability Management (IVM) Program through the identification
and analysis of known and newly found vulnerabilities to determine their
operational and security impact. Address vulnerabilities found through
remediation recommendations| Information Vulnerability Alerts and Information
Vulnerability Bulletins. This task area requires technical knowledge in
computer network theory| IT standards and protocols| as well as an
understanding of the lifecycle of cyberspace threats| attack vectors| and
methods of exploitation.

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification
5 years of information technology experience that include experience in implementing| managing or governing security technologies| including vulnerability scanning tools (i.e. Retina| Nessus| etc.)

Preferred:

Current information security certification| including Certified Information Security Manager (CISM)| Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP)
Technical leadership experience in a sourced environment
Basic Project management skills
Excellent communication skills and problem solving ability
Demonstrated ability to work independently and with others
Ability to manage the details and compliance with standards and expectations
Technical infrastructure operations| administration| or engineering background

CORE WORK ACTIVITIES

Contributes technical expertise to the information vulnerability management process| including support of the remediation program
Identify and draft mitigation guidance for vulnerabilities with no vendor- provided remediation
Establish communications with vendors for the release of newly identified vulnerabilities to ensure they understand specialized and proprietary asset requirements
Analyze publicly disclosed vulnerabilities of vendor software/hardware products and develop the mitigation/remediation orders
Contribute to daily| weekly| monthly and annual vulnerability metrics associated with affected and non-compliant assets
Utilize tracking tools/capabilities in a vulnerability management system to review manually uploaded and automated information to report vulnerability mitigation and remediation progress
Identify| analyze| and develop mitigation or remediation actions for system and network vulnerabilities
Assist with the prioritization of newly identified software/hardware vulnerabilities based upon severity| potential operational impact| exploitation| and other factors to assess risk to Marriott assets
Conduct open source research to identify and analyze known and unknown vulnerabilities
Analyze known issues with vendor provided fixes and contact the appropriate vendor for a defined and attainable solution
Perform planned and ad-hoc infrastructure vulnerability scanning| determine remediation options and track remediation to completion.
Evaluate and test hardware| firmware and software for possible impact on system security| and the investigation and resolution of security risk and incidents. Assist with vulnerability exceptions.
Initiate and evaluate vulnerability scans for operational readiness and validate if vulnerabilities are false positives based on the Operating system and/or and application configuration.
Maintain process documentation for Patch Management.
Assess| maintain| and distribute security patch deployment ratings for Microsoft| Linux| Unix| and HPUX patch releases.
Works with IT Infrastructure partners regarding major system changes to ensure information security standards are addressed early in a project’s life and incorporated into the resulting program
Educates internal and external users of security technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services
Participates in the evaluation and selection of security services products
Supports governance based on best practices and ensures proper alignment to projects and major initiatives
Conducts analysis of the current environment to detect critical deficiencies and recommends solutions for improvement
Conducts analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture
Promotes the benefits of security services to the organization and educates the team on security concepts
Identifies opportunities to enhance the service delivery processes

IT Governance

Follows all defined IT standards and processes (i.e. IT Governance| SM&G| Architecture| etc.)| and provides input for improvements to the appropriate process owners as needed
Maintains a proper balance between business and operational risk
Follows the defined project management standards and processes

_

APPLY HERE

Job Number 20030333
Job Category Information Technology
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As part of the global Cyber Incident Response Team| proactively manages
security events and activities to reduce the impact of security incidents and
system compromises. The successful candidate will provide security monitoring|
threat analysis| trend analysis| troubleshooting of security device monitoring
and incident investigation using infrastructure and applications logs from
across the enterprise. Knowledge of evolving cloud security| threat hunting
and coding is desired. Schedule flexibility| including shift work| required to
meet business needs.

Required:

5+ years’ experience in system| network and/or application security that includes one or more of the following
Microsoft Windows Servers/Desktops
Unix and Linux administration
VM Routers and Firewalls configurations
Security troubleshooting skills
TCP IP| DNS| Enterprise- wide Antivirus| HIDS/NIDS| EDR technologies
Cloud Security practices
2+ years’ experience in creating incident response reports and documents
Undergraduate degree in computer science or related field| or equivalent work experience

Preferred:

Security Certification (i.e. CISSP| CISA| Ethical Hacker| CompTIA Security +)
Scripting and coding experience
Pen testing and Red Team skills
Basic project management experience
Experience in incident management

CORE WORK ACTIVITIES

Supporting Operations

Analyzes| correlates and responds to security reports and feeds
Analyzes| correlates and responds to security alerts and alarms
Deploys and troubleshoots host-based intrusion detection system (HIDS) and network intrusion detection system (NIDS)
Manages security events using ITIL incident management processes
Leads and/or participates in incident response events
Advises and consults with internal customers on risk assessment| threat modeling| and vulnerability management
Interprets and applies security policies and procedures
Identify security issues and risks and then develop mitigation plans

Managing Work| Projects| and Policies

Creates and delivers incident response communications
Develops proactive security processes
Lead or contributes to various security initiatives
Provides analysis and trending of security log data from various security devices
Maintains up-to-date knowledge of the IT security industry| including awareness of new or revised security solutions| improved security processes| and the development of new attacks and threat vectors
Provides information security reporting| including security metrics as required
Recommends solutions to mitigate risk in any activity that potentially impacts security of existing IT and information management

_

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JOB DESCRIPTION
 
The Analyst / Clerk of Accounting will perform activities to support the
Accounts Receivable| Accounts Payable| Payroll and General Accounting
functions. The Analyst/Clerk will participate in the development and processes
of accurate reports and account management.
What will I be doing?
The Analyst / Clerk of Accounting will perform activities to support the
Accounts Receivable| Accounts Payable| Payroll and General Accounting
functions. The Analyst/Clerk will participate in the development and processes
of accurate reports and account management. In addition to performance| this
position may be required to perform a combination of the following supportive
functions| with the percentage of time performing each function to be solely
determined by the supervisor based upon the particular requirements of th

company.

Perform applicable retained Accounts Receivable| Accounts Payable| Payroll and General Accounting function

Respond to guest inquiries| charge inquiries and requests in a timely| friendly and efficient manner to support continuing effort to deliver outstanding guest service and financial profitability
Collaborate with SSCs and service provider| as well as partner with SSC to resolve disputes
Participate in the production of monthly accounts as directed
Complete month-end responsibilities
Execute internal control over revenues| expenses| assets and liabilities of the hotel
Participate in special projects| team training and development
Perform other duties and responsibilities as assigned or required
Reports results to others and aids others to understand financial matters
Develops and maintains constructive and cooperative working relationships with other finance departments and corporate departments they support
Collaborates with manager to establish specific goals and plans to prioritize| organize and accomplish project/department goals
Attends staff meetings pertinent to work assignments
Researches and responds to information requests from internal departments and management
Act in accordance with fire| health and safety regulations on property and follow the correct procedures when required

What are we looking for?

EDUCATION
High School diploma or equivalent preferred.

EXPERIENCE

Previous hotel level accounting experience required.
Proficient in Microsoft Excel| Word and Outlook with the ability to quickly learn new programs required.
Previous experience in Accounts Receivable| Accounts Payable| General Books| and Payroll highly preferred.

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

JOB DESCRIPTION
 
Our Finance team serves as a critical business partner responsible for
managing all global activities related to financial performance| accounting|
tax| forecasting| risk management| and asset management.
What will I be doing?
As the Data Subject Access Request Analyst| you will serve as the Data
Protection Office|s front line to Hilton|s guests and team members. You will
be primarily responsible for assisting Hilton|s DSAR Manager in responding to
subject access requests for personal data.
More specifically| you will:
Serve as lead contact for data subjects exercising their data access rights; conduct related data collection| review| and dissemination of personal data.
Design and implement technical solutions to receive| manage| and respond to data subject requests to exercise their rights under the General Data Protection Regulation (GDPR).
Work collaboratively with internal Hilton departments and hotels to collect and retrieve personal information related to data subject information access requests

Respond to data subject complaints and recommend| implement| and maintain corrective measures to improve Data Protection Office (DPO) procedures

Design and implement mechanisms to provide information to data subjects

Collect and report on data subject request metrics including volume and types of requests and the DPO|s compliance with all related regulatory response deadlines

Supervise| lead| and train data protection analysts.
Maintain and update the DPO|s internal and external websites.
Manage DPO vendors and contractors.
Advise| inform| and educate team members on Hilton data protection requirements to include those instructed by the GDPR and other international data privacy regulations.

What are we looking for?

Do you thrive in a dynamic and collaborative environment? We are seeking self-
starters that have a real passion for| and experience in| data protection and
privacy. We believe the success in this role will demonstrate itself through
the following attributes and skills:

Effective communication skills| both written and oral
Strong organization skills with the ability to balance concurrent demands
Creative problem-solving skills| with adaptability and flexibility in finding solutions
Strategic and analytical thinker with a strong ability to build and lead strategies going forward
Strong collaboration and partnership skills

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

One (1) year of experience working with the public exercising communication and negotiation skills to resolve problems
One (1) year of experience within Data Protection and Privacy management
Availability to travel as needed| up to 25%

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

BA/BS Bachelor|s Degree
Juris Doctorate (JD) Degree
CIPP Certification
Vendor and/or contractor management experience
People management and/or supervisory experience

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

JOB DESCRIPTION
 
Our Customer Engagement| Loyalty| and Partnerships Team increases Hilton
consumer growth through strategically designed partnerships and campaigns and
builds awareness for our industry award-winning Hilton Honors loyalty program.
The team is focused on growing customer acquisition and retention through
Hilton direct channels such as the Hilton Honors mobile app| Hilton.com
website| and reservations agents. In addition| the team generates engagement
and repeat business through recognition of loyalty benefits and earned rewards
during guest stays.
What will I be doing?
As the Senior Analyst| Hilton Honors Strategy and Rewards Products| you will
help guide the strategy of the Hilton Honors program and the future of our
loyalty reward products to create memorable experiences for our members an

inspire direct relationships with the Hilton portfolio of brands. You wil

help craft recommended strategies and guide change across the organization t

deliver products that delight customers and deliver performance for our hote

business stakeholders.

More specifically| you will:

Assess the historical performance and future positioning of key loyalty structures and our suite of reward products.
Help curate new| emerging loyalty concepts that can delight customers and deliver business performance through deepened engagement.
Help analyze the various future scenarios and constructs from both a customer and financial perspective.
Analyze complex data sets and extracting key variances using multiple demand| economic| financial and customer methods.
Collaborate across various functions within Hilton to complete these activities| including| but not limited to| the Hilton Honors Finance Team| Partnerships| Analytics Teams| Revenue Management| and Hilton Honors Operations Teams.
Collaborate with the Senior Director of Hilton Honors Strategy and Reward Products to serve as an input into the recommendation development process for senior leadership.

What are we looking for?

We are seeking problem solvers who are flexible and creative in finding
solutions for hard problems. We believe success in this role will demonstrate
itself through the following attributes and skills:

Outstanding critical thinking in both quantitative and qualitative analytical skills while using logic and reasoning to identify the strengths and weaknesses of alternative solutions| conclusions or actions to the problems
Works well under pressure with others and can effectively handle multiple| concurrent demands and appropriately prioritize responsibilities
Strong interpersonal skills with excellent written and verbal communication and comprehension skills| including the ability to clearly explain complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter
Understanding of Loyalty program concepts in travel| hospitality| or other industries
Discretion and confidentiality regarding sensitive information

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

Five (5) years of relevant experience
Previous experience with product design and development| strategy development and/or data modeling
Beginner SQL data querying skills
Travel – up to 15%

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

BA/BS Bachelor|s Degree
Previous experience with a loyalty program

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

JOB DESCRIPTION
 
Our Global HR team partners with our business leaders to attract| retain| and
develop Hilton|s most important asset| our Team Members.
What will I be doing?
The location for this position can be Memphis| TN or virtual/remote.
Hilton is seeking an Analyst of TMX Core HR. TMX is the internal name of the
Oracle Cloud HCM product Hilton uses. You will define| configure and maintain
HR Work Structures in the Core HR module. This includes| but isn|t limited to
Position ID|s| Locations| Jobs| Grades and Departments within this HR System
of Record. The Analyst will possess working knowledge of the Oracle HCM Cloud
Core HR module and all configuration related to successfully staging Work
Structures to match Hilton|s design. You will work independently and given a
certain amount of autonomy. You will partner with the Hilton Support Tea

ensuring that TMX (Team Member Experience) has been staged accurately in orde

to move employees into these structures in full support of all downstrea

impacts.

More specifically| you will:

Work with the Service Now Position Management ticketing queue ensuring that Position cases being opened are closed/actioned in a timely manner. This includes building new Position IDs and updating others.
Assist with Legal Entity Changes and data corrections as well as assist with managing the TMX Security Service Now Cases being opened to ensure that requests are being managed in a timely manner.
Work the Service Now Location ID Management ticketing queue ensuring that Locations are maintained and that as ownership changes occur at properties that the accurate attributes on the Location ID|s get updated.
Testing of Work Structure workflows and all TMX quarterly Releases into TMX. The Release testing will include execution of existing scripts as well as development of new scripts as the Position business processes evolve.
Handle other tasks as designated by the Sr. Director of HR Systems and Services.

What are we looking for?

We believe| the success in this role will demonstrate itself through the
following attributes and skills:

Ability to take charge and initiate actions and follow through to achieve appropriate results| to accept and promote accountability for actions and goals| and to solve problems in a manner in keeping with continuous improvement
Ability to determine and understand the customer|s wants| how the service delivered can meet their needs| and ensure that work methods and procedures support delivery of service
Works collaboratively with others| forming partnerships toward the achievement of common goals and to give support to other employees
Sets goals| defines strategies| and coordinates resources in a manner that ensures the attainment of goals
Communicates ideas| instructions and information so that they are clearly understood by others in formal and informal situations while maintaining smooth| cooperative working relationships
Anticipates problems and takes appropriate actions; the ability to be proactive and quickly adapt to new challenges – and cultivate these characteristics in others; the ability to find new and/or innovative ways of doing things through a continuous improvement process
Gathers and effectively analyzes information in various situations in order to make sound judgments and recommendations| determine accurate course of action or appropriate solutions to problems
High energy and effective communication to represent Hilton|s brand of hospitality and positively influence Hilton|s partners at all levels| both verbal communication and in writing
Ability to interact with various levels of the organization – HR| Payroll| IT
Strong analytical and problem-solving skills
Self-starter| who can manage and prioritize workload with minimal supervision

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

Two (2) years of HR experience
One (1) year of Oracle HCM experience
Functional knowledge of the Oracle HCM Cloud Product
Strong working knowledge of MS Office Suite

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

BA/BS Bachelor|s Degree
Four (4) years of HR experience
Three (3) years of Oracle HCM experience

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

JOB DESCRIPTION
 
From smartphone capabilities like Digital Key to connected rooms that allow
for integrated entertainment| temperature and lighting controls| Hilton|s
Global Technology team is building the hospitality experience of the future –
for our guests| owners and Team Members. Through innovative technology
development and deployment| this team ensures Hilton has the technology needed
to support our continued global growth while remaining at the forefront of
hospitality technology innovation.
What will I be doing?
The location for this position can be Mclean| VA; Dallas| TX;
Memphis| TN or remote/virtual.
As the Lead Cyber Security Analyst| you will own responses to security
incidents across the enterprise| using department policies| guidelines| an

industry standards to remediate cases and restore normal business operations

Balancing business priorities| emerging threats| and standard methodologies t

ensure the confidentiality| integrity| and availability of the Company|

information assets| you will actively identify risks and craft actionable
strategies to safeguard against future incidents

You will play a meaningful role in maintaining the controls that enable our
organization to operate efficiently| cost effectively and within compliance
standards. You will also be charged with assisting others in interpreting|
understanding| and applying information security policies and standards to
mitigate information security risks. In this role| you will work closely with
other members of the Information Security and Compliance organization in a
coordinated and focused manner.

More specifically| you will:

Improve Hilton|s full life-cycle information security incident response program| from pre-incident preparation to final incident report.
Provide mentorship and technical leadership to our Information Technology teams by referencing and implementing standard methodologies and approaches.
Ensure timely response and resolution to anomalous behaviors in a matrixed and outsourced environment.
Collaborate with business partners| key personnel and internal groups to formulate technical response strategies to address information security incidents.
Provide technical expertise for the detection and remediation of security incidents enterprise-wide.
Perform root cause analyses of incidents.
Assist in identifying and removing new malware variants as needed; sending samples to the anti-virus companies.
Correlate multiple data sources| fact gathering and analysis| determining the best remediation strategy| and implementing solutions until the incident is contained and resolved.
Update incident history real time and writing final incident reports.

What are we looking for?

We believe success in this role will demonstrate itself through the following
attributes and skills:

Ability to communicate clearly and succinctly both verbally and in writing as well as interact and work with others in a collaborative fashion
Ability to understand regulations and laws related to control requirements
Ability to work efficiently and independently with minimal supervision as well as the ability to work successfully in a multi-functional team in a complex matrix environment
Ability to interact with all levels of management across the enterprise
Works with audit teams to facilitate cross organizational auditing
Able to judge boundaries| provide factual objective opinions| rationalize| etc.
Ability to work in an environment with multiple opinions/view and remain objective. Many times| you will be in the negotiator role.
Knowledge of current technology and the ability to become familiar with new technologies

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

Seven (7) years Professional Technology or relevant experience
Four (4) years of information security incident response experience
Experience detecting and investigating anomalies| containing and remediating identified incidents| securely capturing malware samples and sending to anti-virus companies
Experience writing incident reports for executive review

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

Bachelor|s Degree OR Associate|s Degree plus six (6) years of Technology related experience
Nine (9) years Professional Technology or relevant experience
Experience with web application firewalls| firewalls| IPS| network topologies and protocols| web content filtering/proxies| load balancers| UNIX/LINUX| identity management| access management| Active Directory| DNS| password management| DLP| logging| SIEM| and security event correlation and analytics
Knowledge of hotel-based IT systems and applications
Advanced certifications| including CISSP| CISM| CEH| CWSP and GCWN

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

JOB DESCRIPTION
 
Hilton is building a best-in-class data & analytics department that will lead
a connected ecosystem of data| technology| tools| techniques| people and
processes. This innovative data & analytics function will drive advanced
analytics and actionable insights to help drive Hilton|s performance.
What will I be doing?
The Analytics team serves as internal consultants to key functions across the
business| including Hilton|s Customer| Marketing| Digital| and Revenue and
Sales organizations| with specialized support for the executive leadership
team. The team consists of both embedded subject matter authorities (like this
role)| who serve as strategic advisors to key partners and technical guides|
who are proficient in Tableau| R| SAS and MicroStrategy. The team is fully
integrated within the business functions in order to ensure close partnership

and to effectively measure and drive company performance.

Reporting to the Senior Manager of Channel Analytics| the Analyst will suppor

the Customer Channel organization business partners| utilize advanced
analytics tools and technology to deliver key actionable insights to support
data driven decisions regarding revenue performance and customer experience.

More specifically| you will:

Work closely with Key Business Partners in Hilton|s Customer Channel organization to identify and solve key business problems by using data to drive decisions.
Develop a robust performance story through in-depth analysis of granular data| identifying shifts and drivers of trends in the business.
Collaborate with other Analytics teams to understand| communicate| and implement critical metrics| analytics| and process standard methodologies across teams.
Develop forecasts and targets for customer traffic and revenue across Hilton direct channels (Digital| App| Contact Center| Chat etc.)
Utilize customer contact data to develop Customer Journey analysis and better understand customer pathways.
Identify points of inflection in the customer journey to assist Product teams in building an intuitive| seamless and engaging customer experience.
Access and analyze customer data across (Digital| Mobile Apps| Contact Center| Chat etc.) using Adobe Analytics| MicroStrategy| R and Alteryx.

What are we looking for?

We are seeking problem solvers| who are passionate about hospitality and who
love the opportunity to build exceptional guest experiences. We believe
success in this role will demonstrate itself through the following attributes
and skills:

Innovative and intellectually curious minds| willing to challenge the status quo in an effort to continuously improve
Strong communicators| both verbally and in writing| who effectively communicate at all levels of the organization
Problem solvers| who are flexible and creative in finding solutions for hard problems
Self-starters| who take initiative in managing goals| utilize analytical skills and possess adaptability to change
Accountable individuals| who take ownership of projects| effectively communicate results and recommend improvements
Supportive teammates| who possess a good work ethic and high degree of integrity and diplomacy

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

One (1) years of professional experience
One (1) year of experience analyzing data| including storytelling and bold analyses| modeling| etc.
One (1) year of experience analyzing customer contact data
One (1) year of experience with BI Tools (MicroStrategy| Alteryx| R| Adobe| etc.)

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

BA/BS Bachelor|s Degree
One (1) year of experience with advanced analytics techniques and models| particularly R
Experience owning and managing projects and timelines| working directly with business partners
Knowledge of database architecture and data modelling principles and techniques

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!